I still have an active Update Service. Will I still get updates?
Yes. As long as your Update Service is valid, you can continue to download the latest updates for free. We recommend that you switch to a subscription in future, as this offers many advantages in addition to regular updates.
What is the difference between buying the software and subscribing to the software?
With a subscription, you automatically receive all new features and access to additional content for the subscription fee. You are also entitled to technical support for the full period of your subscription. If, on the other hand, you purchase our software up-front in the form of a perpetual license, you can use the software version you purchased permanently.
Can I continue to use my installed software after my subscription ends?
After a subscription ends, you will not be able to continue using the software. You can of course buy the latest version at any time in the form of a perpetual license. However, this means you will not be able to avail of more recently released features or other benefits offered by the subscription model.
Do I need to reinstall the software to use it as part of a subscription?
Since the software you subscribe to is being updated on a continual basis, installing and activating it separately is a technical requirement. This guarantees that any previously installed purchased versions of the software can still be used independently and even after the subscription has been terminated.
Can I continue to use my independently purchased software after I have taken out a subscription?
You can continue to use your previously purchased versions as before, of course. If you have an Update Service for your software, you will receive all new features and updates until this expires. However, renewing your Update Service is now no longer possible, so your entitlement to further updates ends when your Update Service expires.
Are there only subscriptions, or can I buy software in the form of a perpetual license?
You can subscribe to many of our products as well as buy them. It is not currently planned to switch our product offers completely to subscriptions.
Does the subscription renew itself?
Subscriptions are renewed automatically, which means your software is always up-to-date. If you wish to cancel your subscription, you can do so up to 1 month before the end of the selected term.
Can I get a cheaper subscription as an existing customer?
Our goal is to offer all customers the opportunity to use our software at the best possible price. An annual subscription offers huge savings and is significantly cheaper than buying a comparable perpetual license. The subscription model means that all customers can avail of the software for the same price.
Do I always have to use the latest version?
Whether you want to install the software is up to you. However, regular new features are provided and our developers are constantly optimizing our software programs through technical updates. For this reason, we recommend you always use the latest program version. You can download and install the latest version at any time during your subscription period via the help menu.